Monday, May 23, 2011

Another Warning About Hiring Itinerant Workmen

Someone knocked on my door this evening and told me that "they" were doing some window installation work in the neighborhood and would like to give everyone who signed up a group discount.

I remembered the horror stories that we heard two years ago concerning residents being scammed in our community.  I wrote a blog post on the subject here on Inverness Forest Today (April 19, 2009 -- see link below)

I was particularly suspicious because the "sales rep" didn't have any business cards, or glossy brochures with pictures of satisfied customers admiring their work.  I asked the "rep" the name of the company a few times without getting an answer.  Instead he told me that their company was on the "Approved List of the Homeowners Association".

I imagine most readers of Inverness Forest Today know that I've been on the board of directors of our homeowners association (Inverness Forest Association) for many years -- in fact almost seven years.  I can assure you that there is no such thing as an Approved List of the Homeowners Association.  Your board of directors does not endorse any company or contractor.

I again asked the "rep" the name of his company and this time he said, "Home Fix It".  I told him he was lying through his teeth, that I'm on the board of directors, and that we do not endorse any company.  He quickly turned and left.

I don't know if this "rep" is a scam artist or not, but I do know he's a liar.

Please be very careful about giving money and signing contracts with itinerant workman who knock on your door and give you a sales pitch.  It you decide to consider hiring the contractor, at least take a few common sense precautions:

  • Ask for the name and address of people in our community for whom they did work.  Go to those references and ask about the quality of the work performed by the contractor -- and did they, if fact, do any work.
  • Ask for a written estimate, on company letterhead. If you decide to go ahead, make sure you have a written contract (again on company letterhead) with the nature of the work spelled out and the complete cost specified.
  • Make sure the contract specifies a small deposit up front and not all or most of the agreed cost up front.  The remainder should be due upon the satisfactory completion of the work, or, for a big job, in increments as the work progresses.
  • Make sure the workmen are "bonded" by getting a copy of the insurance company's certificate for that contractor.  This is very important!  If you hire someone who is not bonded and they get injured while working on your property, you could be sued for hundreds of thousands of dollars (or more).  

Please read the IFT blog post of April 19, 2009 at the link below.  I covered many of these issues at that time and there were some excellent comments and stories about scam artists and shoddy workers in our community.

Here is a link to the Inverness Forest Today Post of April 19, 2009:


http://invernessforest.blogspot.com/2009/04/warning-on-itinerant-roof-repair.html


One more thought: the Contractor List (link in the sidebar) provides information from residents who have hired contractors and rated their performance.  Read the Contractor List to see if there are recommendations for the kind of work you need performed.  Fill out the Contractor Form (also in the sidebar) telling about your experience with your contractor -- good or bad.


Harvey

1 comment:

Anonymous said...

I can shed some light on your experience. I worked for a company called HomeFix back when I was in college many, many years ago. I was a window, roof and door salesman at 18 yrs of age. I recently saw that they had done a job for one of our residents and I couldn't believe they were still in business.

Their business model was to send young canvassers to the area and go door to door to try and set up appts. for the sales guys like me with the offer of a free estimate. However, I would show up with a bigger title as the Director of Marketing and essentially let the people know that they were about to get a much better offer in exchange for using their house a a "model" for the rest of the neighborhood.

I made them sit through a 3-4 hour presentation and then would try to close right on the spot. It was high pressure sales and it is illegal to offer lower pricing for a model home. It says so in the Home Improvement exam I had to take. The products were not bad in quality, but their tactics were not in line with good business. They also promised to not use contractors to install, but I later found out that was also false. Every install was done by a third party. They felt that if the lead didn't buy then and there, then they probably would not buy from us at all. Rarely did we go back to a customer after our initial visit.

The owners were in their early 20's at the time and all were driving Porsche's or other fancy cars. It was straight out of a movie. Sales guys were treated very well as we were the grunts getting the money in the door.

Again, I was surprised to see their sign in front of a resident's house. Looking back, I cannot believe people would sit and listen to me for 3 hours and then hand me a check for thousands of dollars.